(H) 497-507: Leidner, Over the Counter at McDonald’s

McDonald’s has become the biggest corporations and franchise in the fast food business. In accomplishing this, they went against what was normal back in the day when it all began. From the beginning, the McDonald’s brothers came up with this revolutionary idea for restaurants. This soon became known as fast food and it was unusual and different from what people were used to. It became such a hit that with the wide distributions of restaurants, everyone knew what to do. The concept caught on quickly and it became a form of enterprising for other food chains to come along. This decision to go against what was normal came to change how food business work today. Now, people expect things to be fast and correct, if not they have no problem causing a scene and complaining to the top person in charge. We’ve come to build up this idea that demands everything to be ready and right at all times. It has come to the point in where customers who come into a non-chain restaurant like a diner perhaps, they grow impatient because the food takes longer to come out than if they went to a fast food chain. The idea that if it isn’t given to them the second they want it has grown to over take nearly every restaurant. There’s constant competition to be the best and the fastest. In many of the McDonald’s stores, there is constant pressure and yelling to get orders out with no regard to the workers being put on the spot. This has caused problems in the glorification of the system. Nevertheless, there is no change and customers are accustomed to having it their way at all moments. In doing so, society has disregarded fact that we’re all humans, and while the machines do the work, it also comes down to the fact that not everything can run smoothly without any errors.